Professional service in Mombasa

Welcome to Studio Shirt Bed

Terminal software with journey analytics built in, for transport operators who need to know exactly where a customer gives up. A large share of outages are not mechanical and can be cleared remotely: the system diagnoses the terminal and recovers the module without waiting for a visit. That is exactly what we work on: where customers abandon the screen.

See the journey report View Services

10+Years of experience

1500+Satisfied clients

99.5%Availability of the managed fleet

Platform case

Before and after a remote recovery

Before — Terminal frozen by an application error and out of service. — **Before.** Terminal frozen by an application error and out of service.

After — Module recovered remotely; the machine is back in service with no visit. — **After.** Module recovered remotely; the machine is back in service with no visit.

Illustrative images of a typical recovery.

How we work

The path of an incident

Alert

The event arrives from monitoring or from the client service desk.

Remote diagnosis

The module at fault is identified and remote recovery is attempted.

Escalation

If hardware is needed, the diagnosis travels with the alert to the field team.

Closure

The event, its cause and the recovery time are recorded on the dashboard.

Sectors

Who we work with

Large branch networks

Retail chains

Petrol stations

Hotels and shopping centres

Transport terminals

Public bodies

Reviews

What our clients say

Real reviews from Mombasa clients.

Operations manager

★★★★★

"Half of our abandonment was on one confirmation screen. We had been blaming the printers for a year."

Passenger services

★★★★★

"The on-site observation was uncomfortable to watch and completely worth it."

Service levels

Agreed response times

Alert type	Response	Cover
Critical: terminal not operating	4 working hours	Monday to Sunday
High: functional fault, no full outage	1 working day	Monday to Saturday
Scheduled: updates and improvements	Agreed window	Outside peak hours

Response times are set by contract and vary with the location of the machine.

Services

Everything you need in one place

Serving Mombasa with quality materials and certified professionals.

📐

Instrumented application build

Every screen reports its own performance.

📊

Journey report

Step-by-step completion and abandonment.

👀

On-site session observation

Watching real customers use the terminal.

⚖️

Release comparison

Did the change actually help?

🎨

Interface redesign

Rewriting the flow around what the data shows.

Measurement

What gets measured and how

Timings, step transitions and error events. No personal data and nothing that identifies an individual customer, which keeps the whole arrangement simple under the Data Protection Act.

The platform picks up the terminal state, identifies the module that caused the freeze and attempts remote recovery. Many outages — application hangs, dispenser errors, lost communication — are cleared this way, without waiting for a technician.

Sometimes. It depends on how the existing build is structured, and we will tell you after a short review rather than promise it in advance.

It depends on the fleet, but most incidents that need no spare part are cleared remotely within minutes. For the rest, the diagnosis travels with the alert, so the visit happens once and with the right part in hand.

Yes. At those sites work is scheduled outside peak hours and coordinated with terminal operations, which usually have their own access rules.